The full rental agreement, communications consent, and privacy policy for Premier Bounce customers. Please review carefully before booking.
By booking a rental with Premier Bounce, submitting a quote request, or providing your contact information through our website, phone line, or email, you agree to these Terms and Conditions in full. If you do not agree, please do not use our services.
Premier Bounce is a luxury bounce house rental business operating in Manteca and the surrounding Central Valley region of California. Throughout this document, "Premier Bounce," "we," "us," and "our" refer to Premier Bounce. "You" and "customer" refer to the person booking or inquiring about a rental.
These terms apply to every service we offer, including bounce house rentals, add-on equipment, delivery, setup, pickup, and any related communications.
When you provide your phone number or email address on our booking form, quote request, contact form, or during a phone call, you are giving Premier Bounce express consent to contact you using the methods described in this section.
This consent is not a condition of purchasing any product or service. You may book a rental without opting into marketing messages, though we will still need to contact you directly about your specific event for coordination and service delivery.
We use your contact information for two purposes: transactional messages tied to your specific booking, which you cannot opt out of while an active rental exists, and marketing messages about promotions, new units, and seasonal offerings, which you can opt out of at any time.
Transactional messages include booking confirmations, deposit and payment receipts, delivery time coordination, setup location questions, weather-related updates, pickup coordination, and any other communication directly tied to fulfilling your specific rental. These messages are essential to the service you booked.
Marketing messages include seasonal promotions, new unit announcements, giveaways, holiday specials, referral program updates, and general news about Premier Bounce. You must opt in to receive marketing messages, and you can opt out at any time without affecting your current booking.
By providing your mobile phone number and checking the SMS consent box on our booking or contact forms, you expressly consent to receive text messages from Premier Bounce at the number you provided. This consent complies with the Telephone Consumer Protection Act (TCPA) and applicable federal and California state law.
By opting in you agree that Premier Bounce may text you at the mobile number you provided, even if that number is on a federal or state Do Not Call registry, using an automated system or manual sending. You confirm the number you are providing is your own or one you are authorized to opt in on behalf of.
By providing your phone number and opting in through our booking or contact forms, you expressly consent to receive phone calls from Premier Bounce at that number. Calls may be placed by a live representative or through automated dialing technology and may include prerecorded voice messages.
We will typically call you only for event coordination, delivery questions, or to return a quote request. We do not make unsolicited sales calls to prospects who have not contacted us first.
California is a two-party consent state. If we record a call for training or quality purposes, we will notify you at the beginning of the call and obtain your consent before proceeding. You may decline recording and continue the call without it.
If we cannot reach you by live call, we may leave a voicemail. Voicemails are considered a form of call under TCPA and are covered by the same consent you provided for voice calls.
By providing your email address on any Premier Bounce form, you consent to receive transactional emails tied to your specific booking, including confirmations, receipts, delivery details, and related coordination.
If you separately opt in to our marketing email list, you also consent to receive promotional emails, newsletters, and seasonal offers. Our emails comply with the federal CAN-SPAM Act, including a functioning unsubscribe link in every marketing message and our accurate physical mailing address in the footer.
Transactional emails will be sent even if you have unsubscribed from marketing, because they are required to fulfill the service you booked.
You can stop receiving marketing communications from Premier Bounce at any time using the methods below. Opting out of marketing will not cancel or affect your current booking, and you will continue to receive transactional messages needed to complete your rental.
Reply STOP to any Premier Bounce text message. You will receive one final confirmation that your opt-out has been processed, and no further marketing texts will be sent. Reply HELP at any time for help and contact information. You can also email us at PremierBounce.Events@gmail.com with the subject line "Unsubscribe Texts" and the mobile number you want removed.
Tell any Premier Bounce representative during a call that you wish to be removed from the calling list, or email us at PremierBounce.Events@gmail.com with the subject line "Do Not Call" and the phone number to remove. We will process the request within 10 business days as required by federal law.
Click the unsubscribe link at the bottom of any marketing email. You can also email PremierBounce.Events@gmail.com with the subject "Unsubscribe Email" to be removed from our mailing list.
If you opt out and later wish to receive messages again, you can re-opt in by submitting a new booking form, checking the consent boxes on any contact form, or texting START to (209) 679-6231.
When you confirm a booking, you enter into a rental agreement with Premier Bounce for the specific equipment, date, time window, and location selected. The rental is for personal, private, event-based use only and is not transferable to another party or event without our written approval.
A 50% non-refundable deposit is required to confirm your booking. The remaining 50% balance is due 7 days before the event date. If your event is booked less than 7 days in advance, the full balance is due at the time of booking.
We accept payment by credit card, debit card, Venmo, Zelle, and cash on delivery for the balance only. If the balance is not paid on time, Premier Bounce reserves the right to cancel the booking and retain the deposit as liquidated damages.
Card payments are processed through Stripe, a PCI-compliant payment processor. Stripe holds your card information securely. Premier Bounce does not store full card numbers on our servers. Card payments are protected by Stripe's fraud tools and the card network's standard dispute resolution processes.
If you choose to pay by Venmo or Zelle, you must send payment only to our verified handles:
Venmo and Zelle payments are instant and irreversible. Unlike credit cards, these platforms do not offer purchase protection, chargebacks, or refund mechanisms for payment errors on the sender's side. By choosing to pay via Venmo or Zelle, you accept the following at your own risk:
If you prefer the added protection of chargeback rights and purchase dispute coverage, we recommend paying by credit card through our secure Stripe checkout.
Cash is accepted for the balance portion only (not the initial deposit) and must be paid to the Premier Bounce delivery representative in person at the time of setup. Please have exact change. Premier Bounce does not carry change on delivery vehicles. A signed receipt will be provided for any cash payment.
If you need to cancel your booking, the following policy applies based on how far in advance you notify us:
Rescheduling is treated differently from cancellation. If you need to move your date due to an unforeseen issue, contact us as early as possible and we will do our best to accommodate a new date at no extra charge within a reasonable window.
Inflatable equipment cannot be operated safely in sustained winds above 20 mph, during thunderstorms, or in heavy rain. Premier Bounce makes the final determination on whether conditions are safe to proceed with delivery or setup.
If we cancel your rental due to unsafe weather conditions, you will receive a full credit valid for 12 months toward a future booking. No cash refund is issued for weather cancellations, because our costs (fuel, scheduling, preparation) have already been incurred.
If weather is uncertain, we will communicate with you as early as possible and walk through your options. If you choose to cancel on a day with unfavorable but technically safe conditions, the standard cancellation policy applies.
You assume full responsibility for the safe use of the equipment during your rental period. A responsible adult must supervise at all times.
To the fullest extent permitted by California law, you release Premier Bounce, its owners, employees, and contractors from liability for any injury, loss, or damage arising from the use of our equipment, except for injury or damage caused by our gross negligence or willful misconduct. You agree to indemnify and hold Premier Bounce harmless from any claim arising out of the use of the equipment by you or your guests.
Premier Bounce maintains general liability insurance. A certificate of insurance is available on request for venues that require one.
All Premier Bounce equipment is delivered clean, sanitized, and in good working condition. You are responsible for returning it in the same condition, aside from normal use.
You may be billed for repair or replacement costs for any of the following:
If excessive cleaning is needed beyond our standard post-rental sanitization, a cleaning fee starting at $250 will be charged to your card on file.
Premier Bounce takes your privacy seriously. This section explains what personal information we collect, how we use it, how we protect it, and your rights over it.
We do not sell your personal information. We share it only with the service providers we use to operate the business, and only to the extent necessary for those providers to do their jobs.
Our service providers include:
Each of these providers has its own privacy policy and security practices. We work only with providers that meet industry standards for data protection.
We may also share information when required by law, to protect our legal rights, to prevent fraud, or in connection with a business transfer such as a merger, sale, or acquisition.
As a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:
To exercise any of these rights, email us at PremierBounce.Events@gmail.com with the subject line "Privacy Request" and a description of your request. We will respond within 45 days as required by law. We may need to verify your identity before fulfilling certain requests.
This agreement is governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising out of or related to this agreement will be resolved in the state or federal courts located in San Joaquin County, California, and you consent to the jurisdiction of those courts.
If any provision of this agreement is found to be unenforceable, the remaining provisions will continue in full effect.
We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, for active customers, notify you by email or text if the change affects an ongoing booking.
Your continued use of our services after we post changes constitutes your acceptance of the updated Terms. If you disagree with a change, you may stop using our services and, if applicable, request cancellation of any future booking subject to our cancellation policy.
Questions about these terms, your privacy rights, or any communication you've received from us? Get in touch and we'll respond within two business days.